Super Ace Terms and Conditions – Know Your Rights

01 Introduction

Welcome to Super Ace. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and Super Ace ("the Platform", "we", "us", "our") governing your access to and use of the Super Ace website, mobile platform, and all associated gaming services available at super-ace.bid.

Super Ace is an online gaming platform operated under a valid gaming licence. The platform offers a range of games including slots, live dealer tables, fishing games, and table games to registered players in Bangladesh. By creating an account on Super Ace, you confirm that you have read these Terms in full and agree to be bound by them.

These Terms should be read alongside the Super Ace Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and Super Ace. If there is any conflict between these documents, these Terms take precedence unless otherwise stated.

02 Eligibility

To register and use Super Ace, you must meet all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

• You must be at least 18 years of age. Super Ace does not permit minors to register or play under any circumstances.
• You must be a natural person — corporate accounts are not permitted on Super Ace.
• You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
• You must not be an employee, contractor, or immediate family member of an employee of Super Ace or any of its affiliated game providers.
• You must not have been previously excluded or banned from Super Ace or any affiliated platform.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

Super Ace reserves the right to request proof of age and identity at any point. If a player is found to be ineligible, their account will be closed immediately. Any winnings accumulated during a period of ineligibility will be voided and any deposited funds may be returned at Super Ace's discretion after deducting any applicable processing fees.

03 Account Registration

Each player may hold only one active account on Super Ace. Creating multiple accounts — whether using different names, email addresses, phone numbers, or payment methods — is strictly prohibited and will result in all associated accounts being closed and balances forfeited.

When registering your Super Ace account, you agree to provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, valid mobile number, and any other information requested during the registration process. Providing false information is a breach of these Terms and may result in immediate account closure.

• Your account credentials — username and password — are your responsibility. Do not share them with anyone.
• Super Ace will never ask for your password via email, live chat, or phone. Any such request should be reported to our support team immediately.
• You are responsible for all activity that occurs under your Super Ace account, whether or not you authorised it.
• If you suspect unauthorised access to your account, contact Super Ace support immediately and change your password.
• Super Ace accounts are non-transferable. You may not sell, transfer, or assign your account to any other person.

04 Deposits & Payments

Super Ace supports deposits via bKash, Nagad, Rocket, and other local payment methods available to players in Bangladesh. All deposits must be made from a payment account that belongs to you — using third-party payment accounts is not permitted and may result in account suspension.

• The minimum deposit amount on Super Ace is stated on the cashier page and may vary by payment method.
• Deposits are generally credited to your Super Ace account instantly or within a few minutes depending on the payment provider.
• Super Ace does not charge fees on deposits, but your payment provider may apply their own transaction fees.
• All deposits are processed in BDT (Bangladeshi Taka). Currency conversion fees, if applicable, are the player's responsibility.
• Super Ace reserves the right to refuse or reverse a deposit if it is suspected to be fraudulent or in violation of these Terms.

By making a deposit on Super Ace, you confirm that the funds you are depositing are not proceeds of any illegal activity and that you are the rightful owner of the payment account being used.

05 Withdrawals

Super Ace processes withdrawal requests to bKash, Nagad, Rocket, and other supported local payment methods. Withdrawals are generally processed within minutes during normal operating hours, though processing times may vary depending on the payment provider and any verification requirements.

• Withdrawals can only be made to a payment account registered in your own name. Third-party withdrawals are not permitted.
• The minimum and maximum withdrawal amounts are displayed on the cashier page and may vary by payment method.
• Super Ace may request identity verification documents before processing a withdrawal. This is a standard anti-fraud and anti-money-laundering measure.
• Bonus funds cannot be withdrawn directly. Only winnings generated from completed wagering requirements are eligible for withdrawal.
• Super Ace reserves the right to delay or withhold a withdrawal if there is a reasonable suspicion of fraud, bonus abuse, or a breach of these Terms.
• Withdrawal requests submitted outside of normal processing hours will be queued and processed on the next available business day.

06 Bonuses & Promotions

Super Ace offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated on the Offers & Promotions page, as well as the general bonus rules outlined here. In the event of any conflict, the specific promotion terms take precedence.

• All Super Ace bonuses are subject to wagering requirements. The wagering requirement for each bonus is clearly stated before you claim it.
• Bonus funds are separate from real money funds. Real money funds are used first in all wagers unless otherwise stated.
• Super Ace bonuses are intended for personal entertainment only. Systematic or professional exploitation of bonus offers is prohibited.
• Super Ace reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Players who are found to be abusing the Super Ace bonus system — including through the use of multiple accounts, coordinated play, or other exploitative methods — will have their bonuses voided and their accounts reviewed.
• Welcome bonuses are available to new players only and can only be claimed once per household, device, or IP address.
• Bonuses that have not been used within the stated validity period will expire automatically and cannot be reinstated.

07 Game Rules & Fair Play

All games available on Super Ace use independently certified random number generator (RNG) technology to ensure fair and unpredictable outcomes. The RTP (return to player) percentage for each game is published on the respective game page and is verified by a third-party testing laboratory.

Super Ace does not manipulate game outcomes in any way. All results are determined by the certified RNG system and are final once confirmed. In the event of a technical error or malfunction during a game round, Super Ace reserves the right to void the affected round and return the wager to the player's account.

• Players are responsible for understanding the rules of each game before placing a wager. Game rules are accessible from within each game on Super Ace.
• Bets placed in error cannot be cancelled once confirmed. Super Ace is not responsible for bets placed by mistake.
• In the event of a discrepancy between the game display and the Super Ace server records, the server records will be considered the authoritative source.
• Live dealer game results are final once the dealer has confirmed the outcome. No disputes will be accepted after this point.

08 Prohibited Conduct

The following activities are strictly prohibited on Super Ace. Engaging in any of these activities will result in immediate account suspension, forfeiture of all balances, and may be reported to relevant authorities:

• Using automated betting software, bots, scripts, or any other technology to gain an unfair advantage on Super Ace.
• Colluding with other players to manipulate game outcomes or exploit bonus offers.
• Using Super Ace for any form of money laundering or financial crime.
• Providing false identity information or impersonating another person during registration or verification.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage. Any such bugs must be reported to Super Ace support immediately.
• Attempting to hack, reverse-engineer, or interfere with the Super Ace platform or its underlying systems.
• Engaging in abusive, threatening, or harassing behaviour toward Super Ace staff or other players.
• Creating multiple accounts to claim bonuses more than once or to circumvent account restrictions.

09 Account Suspension & Closure

Super Ace reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to provide requested identity verification documents within a reasonable timeframe.
• Chargebacks or disputed transactions initiated by the player or their payment provider.
• At the player's own request, including self-exclusion requests made through the responsible gaming tools.

If your Super Ace account is closed due to a breach of these Terms, any remaining balance may be forfeited. If your account is closed for any other reason, Super Ace will return your real money balance (excluding bonus funds) to your registered payment method after completing any required verification checks.

Players who wish to close their Super Ace account voluntarily can do so by contacting support at [email protected]. Account closure requests are processed within 24 hours.

10 Privacy & Data Protection

Super Ace collects and processes personal data in accordance with its Privacy Policy. By registering an account on Super Ace, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy.

• Super Ace will never sell your personal data to third parties for marketing purposes.
• Your data may be shared with payment processors, identity verification providers, and regulatory authorities where required by law.
• Super Ace uses industry-standard encryption to protect your personal and financial data at all times.
• You have the right to request access to, correction of, or deletion of your personal data held by Super Ace, subject to applicable legal requirements.

For full details on how Super Ace handles your data, please read the Privacy Policy.

11 Responsible Gaming

Super Ace is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available from your account settings at any time.

• Deposit limits can be set on a daily, weekly, or monthly basis and take effect immediately.
• Self-exclusion is available for periods ranging from 24 hours to permanent closure. During self-exclusion, your account is fully locked.
• Super Ace will not send promotional communications to players who have self-excluded.
• If you are concerned about your gaming habits, please visit the Responsible Gaming page for guidance and support resources.

Super Ace takes problem gambling seriously. If our team identifies signs of problem gambling behaviour in a player's account activity, we may proactively reach out to offer support or apply protective restrictions.

12 Limitation of Liability

Super Ace provides its platform on an "as is" and "as available" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

• Super Ace is not liable for any losses arising from platform downtime, technical errors, or interruptions to internet connectivity.
• Super Ace is not responsible for any indirect, consequential, or incidental losses arising from your use of the platform.
• Super Ace's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.
• Nothing in these Terms limits Super Ace's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

13 Changes to These Terms

Super Ace reserves the right to update or modify these Terms and Conditions at any time. When we make material changes, we will notify registered players via email or through an in-platform notification. The updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of Super Ace after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using Super Ace and may request account closure by contacting our support team.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your Super Ace account, please contact our support team. We aim to respond to all enquiries within 24 hours.

• Email: [email protected]
• Live Chat: Available 24/7 from within your Super Ace account dashboard
• Response Time: Within 24 hours for email; typically under 5 minutes for live chat

For responsible gaming support, please visit the Responsible Gaming page. For general questions about the platform, visit our FAQ page.