At Super Ace, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information as a player on the Super Ace platform.
Six core principles that define how Super Ace handles your personal data — clearly, honestly, and without the legal jargon.
All personal and financial data stored by Super Ace is protected using AES-256 encryption at rest and TLS 1.3 in transit. Your information is never stored in plain text on our servers.
Super Ace does not sell, rent, or trade your personal data to any third party for marketing or advertising purposes. Your information is used only to operate and improve the Super Ace platform.
You have the right to access, correct, or delete your personal data held by Super Ace at any time. Submit a request to our support team and we will respond within 30 days — no questions asked.
Super Ace only collects the data that is strictly necessary to operate the platform, verify your identity, process payments, and comply with legal obligations. We don't collect data we don't need.
Super Ace retains your data only for as long as necessary to fulfil the purposes described in this policy or as required by law. When data is no longer needed, it is securely deleted or anonymised.
In the unlikely event of a data breach affecting your personal information, Super Ace will notify you promptly and take immediate steps to contain the breach and protect your account.
Super Ace is an online gaming platform operating at super-ace.bid. We provide slots, live dealer games, fishing games, table games, and other interactive entertainment to registered players in Bangladesh. When this Privacy Policy refers to "Super Ace", "we", "us", or "our", it means the operator of the Super Ace platform.
Super Ace acts as the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how Super Ace handles your data, you can reach us at [email protected].
This Privacy Policy applies to all users of the Super Ace website, mobile platform, and any related services. By registering an account or using the Super Ace platform, you acknowledge that you have read and understood this policy.
Super Ace collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification providers. Here is a clear breakdown of what we collect and why:
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Mobile number, email address | Registration form, account settings |
| Financial Data | bKash/Nagad account number, transaction history | Deposit and withdrawal transactions |
| Technical Data | IP address, device type, browser, OS | Automatically via cookies and server logs |
| Usage Data | Games played, session duration, bet history | Automatically via platform activity logs |
| Communications Data | Live chat transcripts, support emails | When you contact Super Ace support |
Super Ace does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
Super Ace uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. Here is how your data is used on the Super Ace platform:
Super Ace processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
Super Ace does not sell your personal data. We share your data only with trusted third parties where it is necessary to operate the platform, comply with legal obligations, or protect the security of our players. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards.
Super Ace uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and improve your overall experience. When you first visit Super Ace, you will be asked to consent to non-essential cookies.
You can manage your cookie preferences at any time through your browser settings. Note that disabling certain cookies may affect the functionality of the Super Ace platform.
Super Ace retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years | Legal and regulatory compliance |
| Transaction Records | 7 years from transaction date | AML and financial regulations |
| Game Activity Logs | 3 years from last activity | Dispute resolution and auditing |
| Support Communications | 3 years from last contact | Quality assurance and dispute records |
| Marketing Preferences | Until opt-out or account closure | Consent management |
| Technical & Usage Data | 13 months from collection | Analytics and security monitoring |
When your data reaches the end of its retention period, Super Ace will securely delete or anonymise it so that it can no longer be linked back to you.
As a Super Ace player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.
Request a copy of all personal data Super Ace holds about you, including how it is being used.
Ask Super Ace to correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.
Ask Super Ace to restrict processing of your data in certain circumstances, such as while a dispute is being resolved.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Object to Super Ace processing your data for direct marketing or on the basis of legitimate interests at any time.
Super Ace takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.
Super Ace is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent minors from accessing the platform.
If Super Ace becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete all related personal data, and void any transactions or winnings associated with that account.
If you believe a minor has registered on Super Ace, please contact us immediately at [email protected] so we can take prompt action.
Super Ace may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers — but only if you have given your explicit consent to receive them during registration or through your account settings.
Super Ace may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or through an in-platform notification before the changes take effect.
The updated Privacy Policy will always be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed about how Super Ace protects your personal data.
Your continued use of the Super Ace platform after any updates to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using Super Ace and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or how Super Ace handles your personal data, please get in touch with our support team. We are committed to resolving all privacy-related enquiries promptly and transparently.
For information about your rights as a player, please also review our Terms and Conditions and Responsible Gaming pages.
Now you know exactly how Super Ace protects your data. Register your account today and enjoy 200+ games with fast bKash and Nagad payouts — backed by a platform that takes your privacy as seriously as your winnings.